App / Sports
These terms set out how km6 operates for you — what we cover, how your account data is handled, and where to go when you have a question. Access to km6 and its services depends on your local law and eligible regions.
km6 operates under terms that are shaped by the region and legal context in which you access the platform. Whether you deposit via Nagad, send funds through Rocket, or manage your account wallet directly, every transaction record and account action falls within the scope of these terms. We do not override or substitute for local law — if your jurisdiction restricts access to online gaming services, those restrictions apply to you regardless of how you reach the site. When you create an account, you confirm that you have reviewed these terms and that accessing km6 is permitted under the laws of your region. We store the records of your account activity, including wallet deposits and withdrawals linked to Nagad or Rocket, in accordance with the data retention schedule described in the trust section below. Any update to these terms will be posted at this address; continuing to use the platform after a published update constitutes acceptance. If you disagree with a change, you should raise a question through the support routes we have published before your next session. We aim to keep this page current and clearly dated.
Not every part of your experience with km6 sits under exactly the same rule. Understanding where this policy applies — and where it does not — helps you know which route to take when a question comes up.
Login, session management, password recovery and device continuity all fall within this policy. Steps shown in your account settings govern how access is granted, suspended or restored. We do not override the instructions shown on those screens.
Deposits and withdrawals processed through Nagad or Rocket are recorded in your account wallet history. The terms governing those records sit here. The payment rail's own terms — set by Nagad or Rocket independently — also apply and are outside our control.
Game content delivered by studios such as PG Soft, Microgaming or CQ9 is governed by their respective content licence terms. We make that content available in the lobby; we do not author its rules. Disputes about game outcomes follow the studio's published return logic.
Links or integrations that take you outside km6 — including external payment apps or identity verification services — fall under those services' own terms. We are not responsible for what happens on a third-party screen or within a third-party app.
This policy is not just a set of obligations placed on you — it also describes what you can actively do. Your account history screen shows every deposit, withdrawal and session event logged under your profile. If a record looks incorrect, the first step is to open that history view and note the transaction reference shown there. You can then contact support with that reference to request a review. Correcting personal details — such as the mobile number linked to your Nagad or Rocket wallet — is done through the account settings fields; follow the verification steps shown on that screen. If you want to raise a formal question about how we hold or use your data, our published email support route is the right path. We do not require you to go through an account manager for a data query; the email route is open to any registered account holder. Response times are not guaranteed, but we treat policy questions as a distinct queue from general gameplay support.
Open the transaction history in your account to see every logged wallet event, including Nagad and Rocket entries. Each line shows a reference number you can quote when raising a question.
Update your registered mobile number, email or wallet details through the account settings page. Follow the verification fields shown there; do not send sensitive details through chat.
Use our published email support route to ask about data handling, account records or term changes. Include your account reference and the specific section you are asking about.
For access or suspension issues, open a support ticket through the contact route shown on our support page. Describe the account action you are trying to complete so we can route it correctly.
If these terms raise a question you cannot resolve by reading this page, use one of the contact routes below. We keep policy queries separate from general account help so they reach the right team.
Send your policy or data question to the support email published in the account help section. Include your account reference and the specific clause or record you are asking about so we can respond accurately.
The live chat widget on km6 connects you to our support queue. For legal or policy questions, type 'policy query' at the start of the chat so the conversation is flagged and routed to the correct team.
The help section inside your signed-in account contains published articles covering terms, data handling and wallet records. Check there first — many policy questions are answered without needing to open a ticket.
We take the handling of your account records seriously. Here is what we do and where you can verify it.
Account records — including wallet deposits linked to Nagad or Rocket — are retained for the period required under our operational policy. The retention schedule is set out in the full terms document accessible from your account settings. We do not retain data beyond what that schedule requires.
We use cookies to keep your session active across pages and devices. The cookie notice shown on your first visit explains which cookies are required and which are optional. You can adjust optional cookie preferences through the banner or your browser settings.
Your account login is tied to the verified mobile number or email you registered. If you believe your credentials have been compromised, use the account recovery path shown on the login screen immediately. Do not share login details with anyone, including support staff.
To update data we hold about you — such as your registered contact details or linked wallet — use the account settings fields for minor changes, or the email support route for anything that requires our team to act on your behalf.
These are the questions we see most often about our terms, data handling and what this policy means for your account.
Access and eligibility depend on your local law and the region you are accessing from. If online gaming services are restricted under the laws that apply to you, those restrictions take effect regardless of this policy. We do not determine local law on your behalf — you should check what applies in your specific situation.
Every wallet event — including Nagad and Rocket deposits and withdrawals — is logged in the transaction history inside your signed-in account. Each entry shows a reference number, date and amount. If a record appears incorrect, note the reference and contact support through the published email route.
Minor corrections — such as updating your registered email or mobile number — are made through the account settings page. Follow the verification steps shown on that screen. For changes that require our team to act, use the email support route and include your account reference in the message.
When we update this policy, the revised version is posted at this page address with the update noted. Continuing to use the platform after an update is published counts as acceptance of the new terms. If you want to query a change before your next session, contact us through the published support routes.
Use the email support route published in the account help section. Mark your message as a data or policy query and include your account reference. Policy questions are treated as a separate queue from general gameplay support, so naming the topic helps us route it correctly and respond with the right detail.
Yes. When you use Nagad or Rocket to deposit or withdraw, those services' own terms apply alongside ours. We handle the records on our side, but we do not control or override the rules set independently by Nagad or Rocket. Check their published terms if a question is specific to the payment rail itself.